(Not at an angle. 1) NOTE: To assure easy installation the holes must be drilled straight. I have left several voicemails to which he hasn't returned a single phone call!! My suspicion is that they are waiting for my warranty to expire before contacting me, or maybe they just don't care. The template should be placed at a location nearest the center of the door on the second section. Fast forward to June of this year and I began calling my original contact at Clopay (Mark). This never happened, and unfortunately he didn't leave a business card. This gentleman showed up several weeks later, he met with my wife and told her that Clopay would be in touch and take care of the matter. To learn more about installing Clopay garage doors, go to our garage door installation overview. The videos have been broken into segments to make downloading easier. He viewed the doors and called me to let me know that he would be sending his "boss" out to see the doors. These videos will help you with the installation of your new Clopay garage doors. After a couple months he managed to make it out to the house. I called Mark immediately and didn't hear back from him until June of the same year. One of them has a very dull finish, when the door was installed in February I pointed out the issue to my garage door supplier/installer who gave me the cell phone number for Mark Meyers who represents Clopay.
The problem that I have is the pre-finish on the doors doesn't match.
I spent over $8,000.00 on two doors, these doors operate great, but that little to do with Clopay. In 2016 I built my family a custom home using these doors. Worse customer service I have ever experienced! If I could give 0 stars I would have.